Hotel Management / Tourism

In this sector, where up to 80% of its relatively young workforce has no formal training in hotel management or customer service, the constant changes and intense competition for tourist dollars have forced businesses to adjust their corporate objectives and retool their services as a result. Our industry-trained instructors understand these challenges as well as the significant competitive advantage associated with value-added customer services and, as a result, provide organizations with the ability to improve and maintain the technical skills required of their employees.

Courses:

• Dining Room Service Techniques: Residences
• Customer Service at Reception and on the Telephone
• Customer Service and Foodservice or Cafeteria Techniques
• Controlling Kitchen Operations
• Managing Sales and Marketing in the Restaurant Industry
• Evaluating the Performance of Residence Employees
• Cooking: Breakfast and Fruit
• Health and Hygiene in Foodservice
• WHMIS
• Workplace Health and Safety
• Customer Service and Service Techniques in the Dining Room
• Buffets, Special Occasions, Caterers and Banquets
• Knowing Coffee, Tea, Port and Cheese
• Knowing Wines and Bar Service
• Introduction to Reservation Systems
• Animation Activities
• Hospitality Service Operations
• Marketing of Tourist Products
• Tourism Marketing
• Welcoming Tourist Guests
• Marketing Research in Tourism
• Cultural Fabric of Canada and Quebec
• Tourism Products
• Tourism Promotion
• Tourists Attractions of Canada and Quebec
• Strategic Marketing
• International Tourism
• Tourist Product Sales
• Analysis of Foreign Tourist Destinations
• Evaluation of Foreign Tourist Destinations
• Information Management in Reservation Systems
• Creation of Tour Packages
• Cultures and Values
• Guiding
• Development of Tourist Facilities
• Co-ordination of Tourist Events